Everyone with WWNLive and Dragon Gate USA wants to thank you for your support and for purchasing the "Enter The Dragon 2011" live iPPV. We would not be here without support.
We deeply apologize for the technical problems of the broadcast. We value you as a customer and want you to always have the best experience with DGUSA and WWNLive. We are embarassed by the situation. We are currently working on solutions to make sure this does not happen again and that you can order WWNLive iPPVs with confidence.
However, we understand that this does not make up for last Sunday. We now offer you two options to remedy the situation:
1) You can request a refund by 5pm on Wednesday, June 8th, and we will issue you a full refund.
2) You can keep your order and watch a re-edited version of the "Enter The Dragon 2011" iPPV and also watch "Open The Southern Gate" as a freebie. You can watch both these events on demand as many times as you want until the DVDs come out. "Open The Southern Gate" is currently unreleased and features PAC & Ricochet vs. Chuck Taylor & Akira Tozawa, CIMA vs. Johnny Gargano, Naruki Doi vs. Jon Moxley, The Breakout Challenge and more.
If you would like a refund please email us immediately. If you want to watch "Enter The Dragon 2011" and "Open The Southern Gate" on demand you don't have to do anything. We will have both events available on demand by Wednesday night.
Once again, we apologize. We greatly value you and always want your experience with us to be a great one. We would not be here without you. That is no cliche, it is the truth. We want to make you a satisfied customer. Please email me back or call if you have any questions.
Thank You,
Gabe Sapolsky
267-519-9744
Tuesday, June 7, 2011
Dragon Gate U.S.A to make "Enter The Dragon 2011" Right
Anyone who ordered the "Enter the Dragon" iPPV this past weekend knows of the major streaming issues that were encountered. One person within the chat room mentioned that the event should have been called "Open the Frozen Gate". That would have been a fair name. Thankfully, DGUSA intends to make right with their customers:
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Dragon Gate U.S.A
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